Payment & Security
This policy explains Dalmorin’s payment channels, checkout authorization, transaction security, fraud review and refund processing.
Accepted payment methods
Dalmorin may accept the following major payment channels when they are displayed as available during checkout:
The live checkout page is the controlling source for the methods available for your order. Availability may vary according to country or region, device, browser, currency, provider eligibility and current store configuration. Apple Pay, Google Pay and other accelerated options may appear only on compatible devices or browsers. Listing a method here does not guarantee that it will appear for every customer or that its provider will authorize every transaction.
{% if shop.enabled_payment_types.size > 0 %}PayPal payments
If PayPal is offered, you may be redirected to PayPal or asked to approve payment in a PayPal checkout window. Your account, funding source, eligibility and authorization are governed by PayPal’s terms. Dalmorin receives the information needed to confirm and fulfill the order, but does not receive your PayPal password.
If PayPal declines or leaves a transaction pending, review it in your PayPal account or contact PayPal. An order is not confirmed until successful authorization is recorded.
Credit and debit cards
Where shown at checkout, eligible Visa, Mastercard, American Express and Discover credit or debit cards may be used. Cardholder name, billing address, card details and requested verification information must be accurate. Your issuer may require extra authentication and may approve, decline or place a temporary authorization hold on the transaction.
Card type, country of issue, issuer controls and fraud-screening results may affect authorization. Displaying a card network does not guarantee acceptance of every card.
Shop Pay, Apple Pay and Google Pay
Accelerated checkouts may use saved contact, delivery and payment information. These services are operated by their respective providers and may require a compatible device, supported browser, eligible account or identity verification. Before approving payment, review the shipping address, billing details, BBQ products, quantities and total displayed in the wallet or checkout window.
Payment authorization and settlement
Submitting an order authorizes the applicable provider to process the amount shown at checkout. Depending on the method, the provider may reserve the amount first and settle it later. We generally receive transaction status, fraud signals and limited order information rather than the complete confidential credentials used to authorize payment.
A checkout confirmation does not prevent cancellation or refund when payment cannot be verified, an outdoor grilling item is unavailable, the order appears fraudulent, pricing contains an obvious error or fulfillment is otherwise not possible.
Secure checkout and customer precautions
Dalmorin uses Shopify commerce infrastructure, encrypted web connections and established payment providers intended to protect information during transmission and processing. No online platform can guarantee absolute security, but reasonable safeguards appropriate for online retail are applied.
Use an updated browser, protect your device, avoid entering payment details on untrusted public networks and confirm that the website address is dalmorin.com. Never send full financial credentials to customer service.
Fraud prevention and verification
An order may be reviewed when billing information does not match, repeated attempts occur, unusually large quantities of BBQ tools are ordered, shipping or network information presents elevated risk, or screening identifies another concern. We may ask you to confirm limited order, billing or identity details reasonably needed to verify the purchase.
We will not request your complete card security code, PayPal password, banking password or one-time authentication code. Failure to complete reasonable verification may result in cancellation and release or refund of the payment.
Currency, taxes and provider fees
The order total, applicable currency, shipping charges and taxes are displayed before payment. Your bank, card issuer, PayPal or wallet provider may apply conversion, cross-border, cash-advance or other charges under its agreement with you. Those third-party fees and exchange rates are not set or retained by Dalmorin.
Declined, pending or duplicate payments
A transaction may fail because of incorrect billing details, an expired method, insufficient funds, issuer restrictions, authentication failure, provider downtime or fraud controls. If a valid method is repeatedly declined, contact the relevant provider before trying again.
Repeated attempts can create temporary pending authorizations. A pending authorization is not always a completed charge and is normally released according to the provider’s timetable. If you see multiple completed charges for the same order, contact us with the order number, dates and amounts, but redact full account numbers.
How approved refunds are returned
Approved refunds are normally submitted to the original payment method, including PayPal, the original card or the underlying method connected to an eligible digital wallet. We cannot normally redirect a refund to another card, account or payment channel.
After Dalmorin submits a refund, the provider or financial institution controls how long it takes to appear. Currency conversion differences, expired or replaced cards and third-party fees are handled under the provider’s procedures. Review the Return & Refund Policy for eligibility, exclusions and return authorization.
Unauthorized transactions
If you believe a Dalmorin payment was unauthorized, contact your bank, PayPal or wallet provider immediately, then notify us. Include the order number, date, amount and a safe description of the issue. Do not send a full card number, security code, password or authentication code.
If you recognize the order but have a delivery or product concern, contact us first so we can investigate and provide the remedy available under our policies.
Payment-related information
Dalmorin and its service providers process information reasonably necessary to complete checkout, fulfill orders, prevent fraud, keep financial records, issue refunds and respond to disputes. Payment providers also process information under their own privacy terms. See the Dalmorin Privacy Policy for information about data categories, purposes, retention and customer rights.
Changes to payment availability
Payment channels may be added, removed, suspended or limited as provider services and store configuration change. The live checkout remains the controlling source for the methods available for a particular order. This policy may be updated to reflect operational, legal or provider changes.
Payment support
Email: service@dalmorin.com
Phone: +8613269007856
Include your order number and a description of the problem. Never send complete payment credentials.
Business & Policy Administration Record
Return-address notice: The registered company address above is not an automatically authorized return warehouse or customer drop-off location. Customers must contact Dalmorin and receive written return instructions before mailing any product.