Contracting business

Dalmorin™ and dalmorin.com are owned and operated by Beijing Chengqing Technology Co., Ltd., represented by Wang Xiaobo. “Dalmorin,” “we,” “us” and “our” refer to this business.

Who may order

You must have legal capacity to enter a binding purchase agreement. If ordering for another person, you confirm that you are authorized to provide their delivery information and accept these terms on their behalf.

Descriptions and compatibility

We make reasonable efforts to describe BBQ tools, grill accessories, materials, colors, quantities, measurements and intended uses accurately.

Customers must check dimensions and compatibility with their grill, smoker, cooking surface or storage space. “Universal” or “widely compatible” does not guarantee compatibility with every appliance.

Stock and purchase limits

Products remain subject to availability. We may limit quantities, reject suspected reseller activity or cancel an unavailable item. If payment was captured for a cancelled item, the affected amount will be returned to the original payment method.

Prices, taxes and obvious errors

Prices appear in the currency displayed by the store or checkout. Shipping charges, duties and applicable taxes are shown when available. We may correct an obvious pricing, description or calculation error before accepting an order.

Authorization and verification

Payment must be authorized through an available checkout method. Transactions may be declined or held for verification. We may request limited confirmation details when a transaction is identified for review.

When an order is accepted

An automated order confirmation acknowledges receipt but does not guarantee final acceptance. We may cancel an order because of unavailable inventory, incorrect pricing, incomplete delivery details, failed verification, suspected fraud or legal restrictions.

Address changes and cancellation

Contact us immediately to request a change or cancellation. Once fulfillment or carrier processing begins, changes may no longer be possible. Customers remain responsible for information submitted at checkout.

Shipping responsibilities

Delivery estimates are not guarantees. Carrier operations, customs, weather, holidays and remote destinations may affect transit. Customers must provide a complete deliverable address and monitor available tracking.

Product concerns and refunds

Return eligibility, authorization, evidence requirements, exclusions and refund processing are governed by our Return & Refund Policy. Used food-contact tools and heat-exposed products may have hygiene and safety restrictions unless defective.

Heat, flame and food contact

Read and follow all instructions. Heat-resistant does not mean heatproof. Keep children and pets away from active grills, allow equipment to cool before covering or storing it and inspect tools before every use.

Customer responsibility

We are not responsible for damage caused by misuse, neglect, unattended cooking, incompatible equipment, unauthorized alteration, failure to follow instructions or use beyond stated product limits.

Reasonable limitations

To the maximum extent allowed by law, liability is limited to reasonably foreseeable loss directly connected to our breach. Nothing excludes rights or remedies that cannot lawfully be excluded.

Events outside reasonable control

We are not responsible for delay caused by disasters, severe weather, carrier interruption, customs action, labor disruption, government restriction, infrastructure failure or comparable events outside reasonable control.

Severability and updates

If a provision is unenforceable, the remaining provisions continue to apply. We may update these terms prospectively. Mandatory consumer protections in the customer’s jurisdiction remain unaffected.