Shipping Policy
Order preparation, delivery estimates, tracking, address responsibilities and shipping-problem procedures for Dalmorin BBQ tools.
Where we ship
Available destinations and services are determined at checkout. Carrier restrictions, import rules and undeliverable addresses may prevent shipment.
Preparing an order
Processing includes payment confirmation, security review, stock allocation, packing and carrier transfer. Processing time is separate from transit time.
Split shipments
Orders containing multiple BBQ tools may ship in separate packages because of size, weight, stock location or packing requirements.
Transit information
Checkout, confirmation and tracking estimates may change after dispatch. A delay does not automatically mean that a parcel is lost.
Shipping, tax and import fees
Shipping charges are shown at checkout when applicable. Destination taxes, duties, customs processing or carrier fees may also apply.
Customer responsibility
Provide a complete address, apartment number, recipient name and postal code. Contact us immediately after noticing an error; correction cannot be guaranteed after fulfillment begins.
Monitoring shipment
Tracking is provided through order notifications when available. The first scan can take time to appear after label creation or carrier transfer.
Safe receipt
Collect parcels promptly and avoid leaving metal tools, grill lights or other equipment exposed to weather. Inspect the packaging and products after delivery.
Damaged or incorrect contents
Send the order number and photographs of the label, outer package, product and included pieces. Keep all packaging until the review is completed.
Checking the location
Verify the address and check household members, porches, mailrooms, parcel lockers and carrier notices. Contact the carrier and then notify us if the parcel remains missing.
Refused or returned parcels
If a parcel is refused, unclaimed or incorrectly addressed, refund or reshipment review occurs after it returns and is inspected. Shipping costs may be deducted where permitted unless the problem resulted from our error.
Events outside reasonable control
Weather, customs, carrier congestion, holidays, government measures and infrastructure interruptions may extend delivery without creating automatic refund eligibility.
Business & Policy Administration Record
Return-address notice: Contact Dalmorin and obtain written return instructions before mailing a product.